Privacy Policy

Last Updated: March 2025

The Shop Front Collection ("we," "our," "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, engage with our services, or make a purchase.

By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

1. Collection of Personal Information

We collect personal information that is necessary for our business operations. This may include:

  • Contact Information: Name, email address, phone number, and postal address.

  • Transaction Details: Payment details, billing address, and order history (payment details are securely processed by third-party payment providers).

  • Enquiry and Consultation Information: Details provided when requesting a rug consultation or interior styling advice.

  • Website Interaction Data: IP address, browser type, device information, and interactions with our website (collected through cookies and analytics tools).

  • Marketing Preferences: Information regarding your consent to receive promotional materials and updates from us.

2. Use of Personal Information

We collect and use your personal information for the following purposes:

  • To process and fulfill orders, including arranging delivery.

  • To provide interior styling consultations and product recommendations.

  • To respond to enquiries, requests, and customer service issues.

  • To send promotional offers, styling tips, and updates, if consent has been provided.

  • To improve our website, customer experience, and marketing efforts.

  • To detect, prevent, and address fraud or security concerns.

  • To comply with legal obligations.

3. Methods of Collection

We collect personal information in the following ways:

  • When you make a purchase online or in-store.

  • When you complete a consultation form or contact us via our website.

  • When you subscribe to our mailing list.

  • When you browse our website (through cookies and similar tracking technologies).

4. Protection of Personal Information

We take reasonable steps to ensure that the personal information we collect is secure. This includes implementing appropriate technical, administrative, and physical security measures to protect against unauthorized access, loss, misuse, or disclosure.

We do not store credit card details, and all payments are processed through secure third-party payment gateways.

5. Disclosure of Personal Information

We do not sell or rent personal information to third parties. However, we may disclose personal information to:

  • Third-party service providers: For payment processing, delivery services, email marketing, and website analytics.

  • Legal authorities: If required by law or to protect our rights, property, or safety.

Where we share information with third parties, we ensure that appropriate data protection measures are in place.

6. Cookies and Website Tracking

Our website uses cookies and tracking technologies to enhance the user experience, analyze website traffic, and improve our services. Cookies allow us to recognize your browser and remember certain preferences.

You may adjust your browser settings to disable cookies; however, this may affect the functionality of our website.

7. Your Rights and Choices

You have the following rights concerning your personal information:

  • Access: You may request access to the personal information we hold about you.

  • Correction: You may request that we correct any inaccurate or outdated personal information.

  • Opt-Out: You may opt out of marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly.

  • Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.

For any privacy-related requests, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. The updated version will be posted on our website with the effective date. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

The Shop Front Collection
167 Latrobe Terrace, Paddington
info@theshopfrontcollection.com.au
0411 475 349

This Privacy Policy applies to The Shop Front Collection and governs the collection and use of personal information through our website and business operations.